Contact Us
Need help with a product, order, return, or subscription? The Eldray support team is available Monday through Friday.
Email Support
Email support@eldray.com. We normally respond within 1–2 business days.
Support Hours
Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding United States federal holidays.
Order Questions
Include the order number and email address used at checkout. For damaged, defective, leaking, missing, or incorrect products, include clear photographs of the item, packaging, and shipping label.
Returns and Cancellations
Contact us before mailing a return. For an order cancellation, contact us within 15 minutes after purchase. Subscription customers may also manage future renewals through their customer account.