Frequently Asked Questions

What does Eldray sell?

Eldray offers products across beauty, skincare, cosmetics, beauty tools, apparel, accessories, home goods, and everyday lifestyle categories.

Where do you ship?

We ship to the contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, or military addresses.

Is shipping free?

Yes. Standard shipping is free on eligible orders.

How long does delivery take?

Processing normally takes 1–3 business days. Delivery after dispatch is estimated at 2–7 business days.

How do I track an order?

A tracking link is sent after dispatch. Tracking may take up to 48 hours to display movement.

Can I cancel an order?

Submit a cancellation request within 15 minutes after purchase. Cancellation is not guaranteed after processing begins.

What is the return period?

Eligible products may be returned within 30 days after delivery. Contact us before shipping a return.

Who pays return shipping?

Customers pay return shipping for ordinary returns. Eldray covers approved costs for confirmed damaged, defective, leaking, or incorrectly supplied products.

Do you charge a restocking fee?

No.

Can opened beauty products be returned?

Opened, swatched, tested, or used beauty and personal-care products are not eligible for ordinary change-of-mind returns for hygiene and safety reasons.

How do subscriptions work?

Eligible products may renew automatically at the price and frequency displayed before checkout. Customers may manage or cancel future renewals through their account or by contacting support.