Refund policy

Returns & Refunds

Effective date: September 27, 2026

30-Day Return Period

Eligible products may be returned within 30 days after the recorded delivery date. Contact us before shipping a return.

Return Eligibility

Products must be unused, unworn, unwashed, unaltered, and in their original condition with packaging, tags, accessories, manuals, seals, and gifts. Proof of purchase is required.

Starting a Return

Email support@eldray.com with the order number, product name, reason for return, and relevant photographs. If approved, we will provide the applicable United States return address and instructions.

Returns sent without authorization or to an unconfirmed address may not be accepted.

Return Shipping

Customers arrange and pay return shipping for change-of-mind returns, size or color selection mistakes, duplicate orders, and other ordinary returns. Use a trackable service and retain the receipt until completion.

Eldray covers approved return shipping, replacement, or another appropriate remedy for confirmed damaged, defective, leaking, or incorrectly supplied products.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Products

Inspect the order promptly. Report damage, defects, leakage, missing parts, or incorrect products within 7 days of delivery. Include clear photographs of the product, packaging, shipping label, and batch or lot code when applicable.

Non-Returnable Products

Opened, swatched, tested, or used cosmetics, skincare, personal-care, and hygiene products;
Intimate apparel, underwear, swimwear with removed hygiene protection, and similar intimate goods;
Personalized, customized, or made-to-order products;
Gift cards and digital codes;
Products clearly marked “Final Sale” or clearance products;
Perishable products; and
Products damaged through misuse, neglect, improper storage, normal wear, or unauthorized modification.

These exclusions do not remove remedies for products that arrive damaged, defective, contaminated, incorrect, or materially different from their description.

Refund Processing

Approved refunds are initiated to the original payment method within 5 business days after inspection or approval. Financial institutions may require additional time to post the credit.

Original shipping charges for optional upgraded delivery are not refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.