Track Your Order
After an order ships, Eldray sends a shipping-confirmation email containing a tracking number and carrier link.
Tracking Steps
- Open the Eldray shipping-confirmation email.
- Select the tracking number or tracking link.
- Review the latest update on the carrier’s website.
Tracking Is Not Updating
Tracking may take up to 48 hours to display movement. Updates may pause while a package moves between facilities.
Package Marked as Delivered
Check the mailbox, delivery area, household members, neighbors, building reception, and carrier notices. Contact the carrier for additional delivery details.
Need Help?
If tracking has not updated for more than 5 business days, the delivery estimate has passed, or a delivered package cannot be located, email support@eldray.com with the order number.