Shipping policy

Shipping Policy

Effective date: September 27, 2026

Shipping Area

We ship to the contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, the Marshall Islands, Micronesia, Palau, other United States territories, or Armed Forces addresses.

Free Shipping

Standard shipping is free on all eligible orders. If an optional upgraded service is offered, its cost will be displayed before checkout.

United States Fulfillment

Orders are fulfilled from locations within the United States. We may use third-party warehouses, fulfillment partners, and shipping carriers. Products from one order may occasionally arrive in separate packages at no additional standard-shipping cost.

Processing Time

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding United States federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Estimated Delivery

After dispatch, estimated delivery is 2–7 business days. Total estimated time from order placement to delivery is normally 3–10 business days.

Delivery estimates are not guarantees. Carrier disruptions, severe weather, public holidays, remote locations, address issues, and circumstances outside our reasonable control may cause delays.

Tracking

Tracking information is sent when available. It may take up to 48 hours to display movement after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment begins.

If a package is returned because of an incorrect address, refusal, or failure to collect it, reshipping costs may be charged or deducted from an eligible refund.

Delayed, Lost, or Damaged Packages

If an order is delayed, review tracking, confirm the address, and check with household members, neighbors, reception, or building management. If a package appears lost or arrives damaged, contact us within 7 days of the expected or recorded delivery date.

Include the order number and clear photographs of the product, packaging, and shipping label when applicable.