Terms of service

Terms of Service

Effective date: September 27, 2026

Welcome to Eldray. Throughout this website, “we,” “us,” and “our” refer to Eldray. By visiting our website, creating an account, or purchasing from us, you agree to these Terms of Service.

Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. You agree to provide complete and accurate account, billing, payment, and shipping information.

Products and Information

Eldray offers products across categories that may include skincare, cosmetics, beauty tools, apparel, accessories, home goods, and lifestyle products. We make reasonable efforts to display descriptions, images, colors, sizes, materials, ingredients, specifications, prices, and availability accurately.

Colors, shades, textures, dimensions, and appearance may vary because of lighting, screen settings, individual use, manufacturing batches, or product updates. Product labels, care instructions, ingredient lists, directions, and warnings provided with the product should be followed.

Prices, Taxes, and Payment

Prices are displayed in United States dollars unless otherwise stated. Applicable taxes, discounts, and the final order total are shown at checkout. Payment must be successfully authorized before an order can be processed.

Orders

An order confirmation acknowledges receipt but does not guarantee acceptance or shipment. We may refuse or cancel an order if a product is unavailable, payment cannot be authorized, shipping information is incomplete, the order appears fraudulent, an obvious error occurred, or the order violates applicable law or these Terms.

If we cancel an order after collecting payment, we will refund the amount charged to the original payment method.

Shipping

We ship free of charge to the contiguous United States and Washington, D.C. Orders are processed within 1–3 business days and generally delivered within 2–7 business days after dispatch. We do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, or military addresses.

Cancellations

Cancellation requests may be submitted within 15 minutes after an order is placed. Cancellation is not guaranteed after fulfillment begins. Subscription renewals are also governed by our Subscription Policy.

Returns and Refunds

Eligible products may be returned within 30 days after delivery. Customers pay return shipping for ordinary returns. Eldray covers approved return or replacement costs for confirmed damaged, defective, leaking, or incorrectly supplied products. We do not charge a restocking fee.

Opened beauty products, intimate goods, personalized products, gift cards, and final-sale products are not eligible for ordinary change-of-mind returns. Mandatory legal remedies remain unaffected.

Subscriptions

Some products may be offered as automatically renewing subscriptions. The price and billing frequency are displayed on the applicable product page and at checkout. By purchasing a subscription, you authorize recurring charges until cancellation. Review our Subscription Policy before enrolling.

Reviews and User Content

When you submit a review, photograph, suggestion, or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, or infringing. You grant Eldray a non-exclusive, worldwide, royalty-free license to use and display that content for operating and promoting the store, subject to applicable privacy laws.

Prohibited Uses

You may not use the website for unlawful, fraudulent, deceptive, abusive, or infringing activity. You may not transmit malicious code, interfere with security, scrape content without authorization, submit false information, or attempt unauthorized access to an account or system.

Intellectual Property

Unless otherwise stated, website text, branding, graphics, product presentation, photographs, videos, icons, and design are owned by or licensed to Eldray. They may not be reproduced, modified, distributed, or commercially exploited without authorization.

Third-Party Services

We may use Shopify, payment processors, subscription providers, shipping carriers, analytics services, advertising platforms, and fulfillment partners. Their services may be governed by separate terms and privacy policies.

Disclaimer and Liability

We make reasonable efforts to keep the website accurate, secure, and available, but it may occasionally be interrupted, delayed, or contain errors. To the maximum extent permitted by law, the website is provided on an “as available” basis. Eldray is not liable for indirect, incidental, special, or consequential losses where such liability may lawfully be limited.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

Changes and Severability

We may update these Terms from time to time. If any provision is invalid or unenforceable, the remaining provisions continue in effect.

Applicable Law

These Terms are governed by applicable laws of the United States and the State of Mississippi, without removing mandatory consumer rights that apply in another state.