Order Cancellation
15-Minute Cancellation Window
You may request cancellation within 15 minutes after placing an order. Use an available cancellation option or email support@eldray.com immediately.
Information to Include
Include the order number, name and email address used at checkout, and a clear cancellation request.
After Processing Begins
Cancellation is not guaranteed after 15 minutes. An order that has shipped cannot be cancelled and must be handled under the Returns & Refunds Policy.
Successful Cancellations
If cancellation is confirmed after payment, a full refund is initiated to the original payment method within 5 business days. Financial institutions may require additional posting time.
Subscription Renewals
Future subscription renewals may be cancelled through the customer account or support. A renewal order that has already entered processing or shipped cannot be cancelled or refunded merely because the subscription was cancelled afterward.