Product Safety & Care
This information supports safe product use and does not replace product-specific labels, instructions, warnings, care labels, or professional advice.
Before Use
Inspect products after delivery. Read labels, ingredients, materials, assembly instructions, age recommendations, directions, and warnings before use. Do not use an item that appears damaged, contaminated, incomplete, or unsafe.
Beauty and Personal Care
Review ingredient lists and warnings. Do not use a product if you have a known allergy to an ingredient. Stop use if an unexpected reaction occurs and seek appropriate medical advice when needed. Keep products closed, clean, and stored according to the label.
Apparel and Textiles
Follow garment care labels. Wash colors separately when appropriate. Keep garments away from flames and other hazards. Discontinue use if hardware, cords, fasteners, or decorative components become damaged.
Home Goods and Tools
Follow assembly, weight, heat, electrical, and cleaning instructions. Use products only for their intended purpose. Keep tools and small parts away from children where appropriate.
Reporting a Concern
Email support@eldray.com with the order number, product name, photographs, batch or model information, and a description of the concern.